Returns & Refunds Policy

Overview

At Abul Royal, we are committed to providing high-quality leather goods to our wholesale partners. We understand that occasionally returns may be necessary, and we’ve established this policy to ensure a smooth and fair process for all parties involved.

Wholesale Return Policy

Eligible Returns

Returns are accepted under the following conditions:

• Manufacturing Defects: Products with clear manufacturing flaws or defects
• Damaged During Shipping: Items damaged during transit (must be reported within 48 hours of delivery)
• Incorrect Items Shipped: Wrong products sent due to our fulfillment error
• Quality Issues: Products that do not meet our stated quality standards

Return Timeframe

• Defective/Damaged Items: Must be reported within 7 days of delivery
• Wrong Items Shipped: Must be reported within 5 days of delivery
• Quality Concerns: Must be reported within 10 days of delivery

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized leather goods
• Items damaged due to normal wear and use
• Products altered or modified by the buyer
• Items returned after the specified timeframe
• Products sold as “final sale” or clearance items

Refund Process

How to Initiate a Return

1. Contact Our Team: Email us at [returns@yourcompany.com] or call [phone number]
2. Provide Details: Include order number, item details, and reason for return
3. Photo Documentation: For defective or damaged items, provide clear photos
4. Return Authorization: Wait for our Return Authorization (RA) number before shipping

Return Shipping

• Our Error: We cover return shipping costs for defective, damaged, or incorrectly shipped items
• Buyer’s Request: Customer covers return shipping for other returns
• Packaging: Items must be returned in original packaging when possible
• Condition: Products must be in resaleable condition

Processing Time

• Inspection Period: 3-5 business days after we receive returned items
• Refund Processing: 5-10 business days after approval
• Credit/Exchange: 2-3 business days for account credit or replacement shipment

Refund Options

For Eligible Returns

• Full Refund: Original payment method (minus original shipping if applicable)
• Store Credit: 100% value applied to your wholesale account
• Exchange: Replacement with same or equivalent product
• Account Credit: Applied to future wholesale orders

Partial Refunds

Partial refunds may be issued for:

• Items returned not in original condition
• Products with minor defects that don’t affect functionality
• Bulk orders where only some items are defective

Damaged Shipments

Immediate Action Required

• Inspect Upon Delivery: Check all packages immediately upon receipt
• Document Damage: Photograph damaged packaging and products
• Report Quickly: Notify us within 48 hours of delivery
• Carrier Claims: We will handle shipping damage claims with carriers

Our Commitment

We will replace or refund any items damaged during shipping at no cost to you, including expedited replacement shipping when necessary for your business needs.

Wholesale Account Credits

Account Credit Benefits

• No Expiration: Credits never expire on active wholesale accounts
• Flexible Use: Apply credits to any future orders
• Easy Tracking: View credit balance in your wholesale portal
• Preferred Option: Often the fastest resolution for returns

Quality Guarantee

Our Promise

We stand behind the quality of our leather goods:

• Premium Materials: Genuine leather sourced from reputable suppliers
• Skilled Craftsmanship: Experienced artisans and quality control
• Batch Testing: Regular quality checks on all product lines
• Continuous Improvement: We use return feedback to enhance our products

Bulk Order Protection

For large wholesale orders:

• Sample Approval: Request samples before large orders
• Staged Delivery: Option to split large orders for quality verification
• Dedicated Support: Priority customer service for wholesale partners

Important Terms

Restocking Fees

• No Fee: For defective, damaged, or our error returns
• 15% Fee: May apply to returns for other reasons (communicated upfront)
• Waived: For long-term wholesale partners (case-by-case basis)

Communication

• Response Time: We respond to return requests within 24 hours
• Updates: Regular status updates throughout the return process
• Direct Contact: Dedicated wholesale support team

Legal Information

• Returns must comply with applicable consumer protection laws
• This policy may be updated periodically with 30 days notice
• Disputes resolved according to our Terms and Conditions